First-line supervisors or managers are responsible for answering customer questions and resolving complaints. Duties may include guiding other employees through complex problems, implementing office policies and procedures, supervising office support workers and customer service employees, and evaluating job performance.
A successful supervisor must possess strong leadership, problem-solving and communication skills.
The purpose of this program is to prepare students for employment in occupations such as customer service representative, sales and service representative, merchandising specialist or specialist positions in a variety of other business environments.
The courses in this certificate program are also part of the Business Administration AS to BS Transfer Program-Associate in Science degree. Students need to contact the Admissions and Student Records office to apply for their certificate. After receiving their certificate, students are encouraged to continue their education by completing the courses in the AS degree.
This program can be completed in approximately six months if students attend classes on a full-time basis.
This program can be completed on the East Campus in Dade City, North Campus in Brooksville and West Campus in New Port Richey or online.