Locked out after changing your password? Open Microsoft apps (Outlook, Teams) on your phone and sign in with your new password, then restart your device. Update saved browser passwords for Canvas/Banner. Still locked out? Contact IT support.

If your PHSC account keeps locking after a recent password change, background apps or browsers are likely still trying to use your old credentials.

How to fix it:

  1. Update Phone Apps: Open Outlook, Teams, OneDrive, and Office. Sign in with your new password if prompted. If issues persist, sign out of the app completely and sign back in.
  2. Reboot: Restart your phone after updating your apps.
  3. Check Browsers: Update saved credentials for Canvas, Banner, and myPHSC. (Note: No changes are needed for the PHSC Wi-Fi network)

 

Still having issues? Contact IT support for assistance locating the syncing device: phsc0.sharepoint.com/sites/Technology-Request