Audience
Community
The Power of Calm During Conflict
Conflict is normal, but it doesn’t have to be hurtful. Join BayCare virtually as they explore how to manage potentially volatile situations in personal, professional and academic settings. This session will focus on active listening and how to respond with empathy, clarity and respect, even in the most heated exchanges.
The speaker is Lisa Moser, Psy.D., Director Assistance Programs and Behavioral Health Clinical Services.
Key Objectives
- Understand the psychological and emotional triggers behind escalation.
- Recognize early warning signs of agitation or distress.
- Learn verbal and non-verbal techniques to reduce tension.
- Practice active listening and empathy to build rapport.
Join Us!
Click the link below to attend the virtual event via Microsoft Teams.